CUSTOMER POLICY
Return & Refund Policy
Last updated: August 7, 2026
Requesting help
Email sanchuantrade33@gmail.com promptly after delivery. Include the Sanchuan order number, checkout email, a clear description and photos when relevant.
Damaged, incorrect or incomplete retail orders
After the order and available evidence are reviewed, Sanchuan Apparel may approve a replacement or refund. For a low-value item, a replacement may be approved without requiring a return. Do not send an item back unless customer service provides a return instruction and address.
Fit, preference and customer-selected variants
Measurements and appearance can vary slightly by style, screen and production batch. Contact us for fit assistance before ordering. Eligibility for a preference-based return depends on the item’s condition, destination law and return feasibility; contact us before sending anything.
Custom products
Logo, private-label and other made-to-order products follow the written quotation and approval record. Once artwork, sample or production has been approved, changes and refunds may be limited except where the delivered goods do not match the agreed specification or applicable law requires otherwise.
Refund status
A request or review is not a completed refund. An approved refund is returned through the original PayPal transaction and is complete only after PayPal confirms it. Bank posting time may vary.
Your legal rights
This policy does not exclude non-waivable consumer rights that apply in your location.