Returns & Refunds Policy

Last Updated: March 20, 2026

Our Quality Guarantee

We stand behind the quality of our products. If something is wrong, we'll make it right.

1. Quality Control Commitment

Every order undergoes rigorous 3-stage quality control:

Material Inspection: Fabric and trims checked before production
During Production: Mid-production inspection at 30% completion
Final Inspection: 100% of goods inspected before shipping

Our defect rate is consistently below 2%.

2. What Qualifies for a Claim

We accept claims for:

Manufacturing Defects: Stitching errors, fabric flaws, color mismatches
Size Incorrect: Items don't match specifications
Wrong Items: Different design/color than ordered
Shipping Damage: Damage during transit (see below)

Not Covered

Minor variations in color (due to monitor settings)
Normal wear and tear
Damage from improper washing/drying
Items altered by customer
Design preferences (fit, style, etc.)

3. Claim Process

Report Within 7 Days: Inspect your order immediately upon receipt
Document the Issue: Take clear photos showing the defect
Contact Us: Email photos to sanchuantrade33@gmail.com
Wait for Response: We review within 24-48 hours
Resolution: We propose a solution (replacement, credit, or refund)

4. Resolution Options

Depending on the issue, we offer:

Replacement: We remake and ship the correct items (free of charge)
Partial Refund: Credit for the defective portion
Full Refund: For significant issues affecting most of the order
Discounted Resale: You may keep defective items at a discount

5. Shipping Damage Claims

Important

For shipping damage, note damage on the delivery receipt before signing. Take photos of the damaged package immediately.

Refuse delivery if package is visibly damaged
If accepted, document damage before opening
Contact us within 48 hours
We file claims with the carrier on your behalf

6. Return Shipping

Our Error: We cover return shipping for defective items
Buyer's Choice: Buyer pays for returns of non-defective items
International Returns: We recommend using tracked shipping

7. Refund Timeline

Processing: 3-5 business days after claim approval
Credit Card: 5-10 business days to appear
Bank Transfer: 7-14 business days (international)
PayPal: 24-48 hours

8. Cancellations & Order Changes

Before Production: Full refund minus processing fees
During Production: Deposit non-refundable
After Production: Cannot cancel; we can discuss reselling options
Custom Materials: Materials ordered specifically for your order cannot be refunded

9. How to File a Claim

Email: sanchuantrade33@gmail.com
WhatsApp: +86 181 7714 1401
Include: Order number, description of issue, photos

10. Our Promise

We value long-term relationships with our clients. Most issues can be resolved amicably. We ask that you communicate openly with us so we can find the best solution together.